FAQ's
Free shipping on orders over $15
Free shipping on orders over $15

FAQ's

Will there be a shipping confirmation once the order is placed?
Yes, upon placing an order, you will receive a confirmation via email that contains your order ID. 
How long does shipping take?
On average our customers receive their packages from 10-30 business days for Free Shipping and 3-10 business days for Express Shipping. Express Shipping costs $20.
If your order hasn't arrived within the estimated delivery time, please contact our support team. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
I ordered multiple items, why did I only receive one? 
We have multiple manufacturing sites and some of them only focus on creating specific items. And because of this, it is likely that you will receive an item separately from the rest of your ordered products.
However, in case all the items that you placed in your order were not placed in the same package, we can assure you that the rest of the items you bought is already on its way!
 
How can I contact you?
You can send an e-mail to our support team at support@vaireo.com

How do I track my package?
We will send you an email confirmation containing the tracking information of your parcel as soon as your order has been shipped.
You can also use this link to track your order:
https://www.simplyvaireo.com/pages/track-order
Please note that it can take up to 3-7 business days for the tracking information to be updated.
 
I did not get a tracking number. What should I do?
If you did not get a tracking number within 7 business days of placing your order, you can simply email us and we will gladly sort out any issues.
 
Do you ship internationally?
Yes! We ship worldwide to provide great products for anyone around the globe. 
 
Will you be adding more products?
We are focused on sourcing the best products for our customers and as a result, we are constantly researching and adding new quality products to our store. Our goal is to satisfy our customers by having a great experience with our products while giving the opportunity to select from a diverse range of products!